Portacot voluntary recall

If you have a portcot that has a change table insert, you need to check if it is one of the following models. They have been voluntarily recalled because of a safety issue.


Positioning Statement - IGC Dorel NZ Ltd

Wednesday 9th September 2009


Re: Portacot Change Table Accessory Recall
Brand: Mother’s Choice, Holden, bertini, Disney Pooh, Baby City, Babywise
Product: Portacot Change Table Accessory
Model #: 4337, LY504, LY704, LY700

Model Number can be found on the change table accessory.

Released for sale: Baby City, Farmers, The Baby Factory, Smiths City, Repco and Specialty Stores in New Zealand between 2004 - 2009.



As a responsible supplier of Infant Nursery products, IGC Dorel New Zealand Ltd (911526) is voluntarily recalling the change table accessory item from the above mentioned models.

IGC Dorel is taking this action as it has come to our attention that the restraining straps on the change table accessory item are of a length that allows the possibility for a carer to fasten the restraint straps underneath the change table accessory causing a potential strangulation hazard.

We urge customers to immediately stop using their Portacot change table accessory if their Portacot matches one of the above brands/model numbers and to contact IGC Dorel New Zealand Ltd on
Free Call 0800 628 000 (8.00am to 4.00pm) to arrange the return of their change table accessory for modification.

Please follow the steps outlined below when returning change table accessory to IGC Dorel.


STEP 1
Contact IGC Dorel New Zealand Customer Service on Free Call 0800 628 000 to receive an authorised Return Authority (RA) number. Keep this number for future reference.

STEP 2
Securely package the Change Table accessory item.

STEP 3
Clearly address the parcel with the following information and send to:

IGC Dorel New Zealand Ltd
7A Hotunui Drive Mt Wellington Auckland
RA Number: ______________ (please insert RA number)
IGC Dorel New Zealand will arrange for collecting by Courier Co.


Important Notes:
Unless the RA number is clearly indicated on the returned item for modification, IGC Dorel will be unable to return the modified product as the RA number corresponds to your contact details.

IGC Dorel New Zealand is committed to providing the best support possible to their valued customers and will provide any assistance needed in this matter.